Section 1

Program Overview

The South Shore Social Rewards Program is a free loyalty program designed to reward our regulars and turn first-timers into repeat guests. Here's how it works:

Two Phases

Phase 1 — Punch Card (New Members)

• New members start with a digital punch card
• Each visit earns 1 punch (checked in by a server)
• After 5 punches, they unlock VIP status

Phase 2 — VIP Points (After 5 Visits)

• VIP members earn 1 point for every $1 spent on food & drinks
• Points are earned on the pre-tax, pre-tip amount
• Points can be redeemed for free darts, sim time, appetizers, entrees, and more
• VIP members can scan their receipt from their phone to log points

Week Streak

Members have a "week streak" that tracks how many consecutive weeks they've visited (Monday through Sunday). It's a fun engagement metric that shows on their Black Card. No action needed from you — it tracks automatically.

Family Memberships

Families can share one rewards account. All members of the family earn toward the same point balance. A manager can set this up through the dashboard.

Section 2

How to Position It

You don't need to hard-sell the rewards program. It should feel like a friendly recommendation, not a pitch. The best time to mention it is during the initial greeting or when you drop the check.

When Seating / Greeting

If They Say No / Haven't Heard of It

When Dropping the Check (VIP Members)

If They're a Regular But Not Signed Up

What NOT to Say

• "Would you like to sign up for our loyalty membership program?" (too corporate)
• "Can I interest you in our rewards card?" (sounds like a credit card pitch)
• "You need to download our app." (there is no app — it's a web page)

Section 3

Checking Members In

When a rewards member arrives, you need to check them in so they get credit for the visit. This gives them a punch (if they're still in the punch card phase) or logs the visit for their streak.

How to Check Someone In

1. Ask the guest for their 4-digit member code, name, or phone number
2. Open the Member Check-In page on the dashboard (tablet or phone)
3. Type their code, name, or phone number into the search box and tap Search
4. Their profile will load — confirm the name matches
5. Tap the green Confirm Check-In button at the bottom of the profile
6. Done. They'll see a success confirmation and the guest appears on the Members Here page

What Happens When You Check Someone In

• Punch card members: Gets 1 punch toward VIP (and if it's punch #5, they automatically upgrade to VIP)
• VIP members: Visit is logged for their streak — points come later when they scan their receipt
• The guest appears on the Members Here live board so the team knows who's in the building

If the Guest Isn't Signed Up

Help them sign up on the spot. It takes 30 seconds:

1. Have them visit southshoresocial.net/rewards on their phone
2. Tap "Register here"
3. Fill in: first name, last name, phone number, email (optional), and create a password
4. Tap "Join the Program" — done
5. Now check them in using the dashboard

Section 4

Helping Members Scan Receipts

VIP members earn points by scanning their receipt. This is something the guest does from their phone — but you should remind them when you drop the check.

How It Works for the Guest

1. Guest logs into their rewards page at southshoresocial.net/rewards
2. On their Black Card, they tap "Tap to scan receipt" in the bottom right
3. They take a photo of their receipt
4. The system reads the receipt, calculates their points (1 point per $1 on food & drinks), and adds them

What If There's an Issue?

• Receipt didn't scan properly: The guest can retake the photo. Make sure the receipt is flat and well-lit.
• "Pending Manager Approval": This means the system flagged it (usually a duplicate scan). A manager can approve or deny it from the dashboard.
• Guest doesn't see "Tap to scan": They need to be a VIP member (5 punches complete). If they're still on the punch card, they can't scan receipts yet.

Section 5

Redeeming Rewards

When a VIP member has enough points, they can redeem them for rewards. This is handled through the dashboard.

How to Redeem

1. Guest tells you they'd like to use their rewards points
2. Open the Members page on the dashboard
3. Search for the guest and open their profile
4. In the VIP section, you'll see their current point balance and available rewards
5. Select the reward they want to redeem from the dropdown
6. Tap Redeem — the points are deducted and the redemption is logged
7. Apply the reward to their check (comp the item)

What If They Don't Have Enough Points?

Section 6

Common Questions from Guests

"How do I sign up?"

"Just go to southshoresocial.net/rewards on your phone. It's free and takes about 30 seconds."

"Do I need to download an app?"

"Nope. It's just a web page — works right in your phone's browser. No app needed."

"What's my 4-digit code?"

"It's on your Black Card when you log in — top right corner. You can also just give me your name or phone number and I'll look you up."

"How do I earn points?"

"After your first 5 visits, you become VIP and start earning 1 point for every dollar you spend on food and drinks. Just scan your receipt from the rewards page."

"Do my points expire?"

"As long as you keep coming in, your points stay active."

"Can my family be on my account?"

"Yes — we can set up a family membership so everyone earns together. I can have a manager set that up for you."

"I forgot my password."

"No worries — on the login page, tap 'Forgot password?' and enter your phone number or email. We'll send you a reset link."

"I scanned my receipt but it says pending."

"That just means it needs a quick approval from a manager. Happens sometimes if the system thinks it might be a duplicate. We'll get it taken care of."